Customer Service Training in Healthcare Delivery
₦34,999.00₦44,999.0022% Off
Sold By: Livinghealth International
Seller type: CORPORATE
In today’s world of the empowered patient, superior customer service in hospitals can no longer be taken for granted. With strong competition from the private sector (local and international), public hospitals must embrace superior customer service. This course is designed to train healthcare delivery teams on essential customer service skills.

Course Elements:

  • 5 star customer service essentials
  • Customer service in health institutions
  • Dealing with the angry customer
  • Patient rights 
  • Safety in the health facilities
  • Building loyalty 
  • Branding and image 
  • Communication
  • Emotional Intelligence

Target Participants: 

  • Nurses
  • Doctors
  • Physiotherapists
  • Cashiers
  • Front-facing staff (i.e. those that interact with patients)

Extras: 

  • Free Screening Program:  Cardiovascular Checks, Biometric Stress Indicators, Weight Screening and Analysis(BMI, WHR), Random Blood Sugar Assay
  • Post-workshop support and SMS campaign


Course Dates:
August 28 - 29

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